REFUND

What is LeCollection's Replacement Guarantee?

If you have received a product in a damaged or defective condition or if it is not as described, you can Contact us From LeCollection's Contactus page to get a brand new replacement at no extra cost!

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

If you don't get the return within the promised date, contact us immediately.

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

  • We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
  • Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
  • Please mention LeCollection's address as specified in the email notification sent to you
  • Refund/replacement will be initiated as soon as LeCollection receives the product from you.

What are the checks done by Le Collection while accepting (picking up) a return product from the customer?

Returns Pick-Up

  • During pick-up, your product will be checked for the following conditions.

Correct Product

  • IMEI/name/image/brand/serial number/article number/and MRP tag should be undetached and clearly visible.

Complete Product

  • All in-the-box accessories.

Unused Product

  • The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable)

Undamaged Packaging

  • Product's original packaging/box should be undamaged.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

What items can I Exchange?

We allow exchange on items such as bags and watches where a trial is required to determine if you like it. You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed,tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Contact Us

Riddhik Trading Co., G-2, Vaishali Shopping Center, V.M.Road, JVPD Scheme,
Mumbai:400 049

T : +91 982 001 9744  
jkochhar@lecollection.in

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